Hi, I’m Suze.
I love helping individuals, teams, and organisations solve challenges and move forward with curiosity, purpose, and confidence.
Having worked as a human-centred researcher and designer for many years, and then stepping into leadership roles, I realised that nothing was more important than your team.
Without a motivated, learning, purposeful, and performing team, being a leader was pretty tough and not much fun for your people either.
At this point I moved from solving customer challenges via Customer Experience (CX) work, to solving employee and team challenges - partnering with organisations to improve their employees’ experience of work, either through individual or team coaching, Employee Experience (EX) design, or facilitation.
My qualifications include:
Master of Arts (History)
Post-Graduate Certificate in Management
ICC - International Coaching Community certified individual and team coach
ICAgile Certified Professional
Grace Papers Empowerment Certified Coach.
Outside of work I’m first and foremost a wife, mum, daughter, and friend. There’s always a good book or two on the go, a new recipe to try (hopefully with ingredients from my veggie garden), a family adventure to plan and enjoy, and some sunshine and sea air to soak up.
What it’s like to work with me
In all my work I bring the values of curiosity, connection, and confidence
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I love to get curious, ask questions, and get to the heart of a challenge. This shows up in the form of my questioning nature and deep listening.
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Connection and empathy enable me to build understanding, appreciate diverse thinking, and collaborate to move forward.
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Confidence encourages me to be courageous, and determined. Being solution oriented, I challenge myself and others, to seek answers that strike at the root cause rather than merely the 'symptoms'.
My work is rooted in the ethos of human-centred design:
Putting those you're designing for at the heart of the work
Looking to experiment and iterate
Centred on curiosity and discovery.